Why Payroll Companies Should Only Communicate Through A Client Portal

Why does a payroll company need a client portal?

Payroll companies that offer a client portal provide a higher sense of security with regards to communication. It also comes with easy access to all their payroll information to view, make edits, sign, and submit anything they wish.

As a payroll company, you want to provide services your clients love and rely on. The largest piece, of course, is keeping their information safe. You’re dealing with people’s private details that should always be secure. This is not just for payroll companies but also for CPA’s and accounting firms who need to keep client data processing secure and efficient.

There is a decent amount of competition out there and your customers can switch at any time if they feel you don’t provide the right tools or don’t feel you are properly protecting their information. Below are just a few bigger companies who provide payroll services.

Payroll companies

  • Gusto
  • Paychex
  • ADP
  • Square
  • Quickbooks
  • Paycor
  • Many major payroll companies have portals in place to help the company manage the business better and provide employees useful tools which helps keep everything secure and in one place.

    The problem that still exists is that even with the portals many companies are still exchanging private information through emails.

    The Benefits Inside the payroll industry, your clients expect you to go above and beyond otherwise they will seek their services elsewhere. They want on-demand access to all of their employee payroll information, a quick way to change details, a highly secure system, and more. As the payroll company, you have client portal software solutions which increase efficiency in your daily workflow including things like customer service which can decrease costs. Let’s take a look at some of these benefits.

    Communication It is much easier to access information that they need and contact you. Your team members can collaborate easily and have discussions with any client they need to in order to provide even better customer assistance and service.

    More important is the level of security that comes with this communication. Email exchanges and phone calls are no longer safe. Therefore, no information should be shared through it. Of course, there will always be people trying to call in for customer service issues. Email, however, should never be used anymore.

    Security With the levels of hacking and attacks we’ve seen, it’s no wonder people are nervous about having any personal information stored. Client portal security is much higher than that of email so communication and the processing of information are protected better. There are also ways you can protect your business better just in general. Portals just make everyone’s life easier and provide a better sense of security.

    Flexibility Both you and your client can access the client portal from any device, at any time, anywhere in the world (as long as you can access the internet). You and your clients will always know what is going on because you have this ability. Your clients can also complete many activities without any interaction from you.

    Documents It is very common to use a lot of paper to store client files and details about their account. By keeping everything digital it will save a lot of money on paper and ink. It also helps save you time on tracking documents down, finding people to have them sign items, and sending out mail. Client portals make it easy to send one another documents, you can e-sign them instantly, find a document with a couple clicks all while keeping everything more secure.

    Central Location It used to be that we had our computer which had multiple programs for which we needed to use to complete a task. We would flip back and forth between them trying to run client payroll, complete W-2’s, and other details. If we needed to communicate there was calling, emails, or some other program. Now with an online client portal, everything is in one central location saving time and effort.

    Easy Integrations A great client portal allows you to use 3rd party software within the portal itself. This really creates a great structure for everyone to do what they need all in one place. A great example is integrating Quickbooks into your client portal for easy accounting tools.

    Customer Service It doesn’t matter whether you are a big payroll company or a small payroll company, you always want happy customers. When you are a smaller company sometimes it can be hard to compete so the best way to help is by using digital tools. Besides just making the payroll process simpler and easier, it provides other items for your customers they may not have thought about. Tutorial videos on how to use everything is an example.

    Time So much time goes into exchanging large amounts of emails and even phone calls. The communication details are generally about running payroll, issues, what needs to happen with documents, and various other transactions.

    For example, a client may call saying I need to change an employee’s direct deposit information. The client has to wait for you to email over the document. They print it, fill it out, sign it, and send it back through email. Your team must then go through the process of entering the new information in and filing the paperwork. Depending on how fast everyone does it, it can take hours, days, or even weeks.

    This is a complete waste of resources and this is just one of the thousands of transactions that happen. The overhead costs alone and the time wasted are just unacceptable in today’s world. You can’t compete with other companies if this is your process. With a client portal that “wait time” is completely diminished. Again, on top of that its a huge security risk to send this sensitive information over email.

    Money It’s already been mentioned, but one of the largest benefits of using a client portal is how much money you can save. It’s not just about the savings on overhead costs which include materials like paper, phones, call charges, and mailing, but also about the time wasted. That time you save can be put towards creating marketing campaigns or any activity that helps you bring in more customers. That’s the ultimate goal.

    Of course, purchasing a ready-made portal or creating one from scratch requires money. There will be a decent upfront cost for implementing it. Yes, there could be a recurring fee to keep it running as well. However, you will be able to cut many other monthly and/or yearly recurring costs. In the end, you will end up saving a lot more.

    These are some of the reasons why your payroll company needs to have a secure client portal. Technology has made it so much easier to remove many of the payroll headaches to allow both parties to benefit. They are here to make things easier and more secure for everyone. Remember even if you are already using a portal don’t communicate with your client through email anymore.

    If you are interested in learning more about client portals and how to go about implementing it, you can contact the software development specialists at SDI. You can call or email Sakshi Sharma at 408.621.8481 or sakshi@sdi.la.

    Why a Client Portal is Mandatory for Tax Preparers and Accounting Firms in 2019

    Why is it mandatory for tax preparers and accounting firms to have a client portal? Over the years there have been major issues with data breaches. Client information has been compromised from not only small companies but also large very well known ones. This issue has prompted the need to create secure client portals as the only means to exchange information.

    There have always been rules in place that accounting firms must adhere to in order to protect their client’s personal information. Unfortunately, there are numerous ways this information can be stolen. Hacking is, of course, the big one which can be done through the website and especially email. Information stored on a device can easily be stolen, deleting the information incorrectly, and of course plain old fraudulent behavior.

    Your accounting business no matter how secure you think it is is not immune to these problems. For years this has been happening, so what steps can be taken to lower your chances of being a victim.

    Remember this doesn’t just affect your clients and their information but the backlash and cost to your accounting firm could be substantial, especially if you are a small to medium size firm.

    Lawsuits – Clients can take you to court for any kind of a data breach.

    Federal Compliance Fees and Penalties – If you haven’t followed it to the letter, you could wind up paying substantially to the government.

    Poor Insurance Coverage – You need to consult thoroughly with your insurance company to make sure there are no loopholes they can find if a breach happens. If they do you will not be covered and end up paying a lot.

    Loss of Reputation – If a breach happens people will lose their trust in your company, making it hard to keep and earn more business.

    Federal Regulations There are multiple things you must understand about the Federal Regulations first to ensure you are following the proper guidelines. The government has implemented 6 privacy and security standards that will provide better protection to taxpayers and their private information that is collected. Although these regulations have been around for years, it’s really being enforced due to so many problems.

    1. Extended Validation SSL Certificate (EV SSL) SSL certificates are common to have for most websites. However, there are basic inexpensive certificates that you don’t want to use for your accounting website. Ensure that you are purchasing the actual Extended Validation one.

    2. External Vulnerability Scan You should consistently be scanning your entire network and every component/system within your organization to ensure there have been no breaches. These scans should at minimum be done weekly. If there are any vulnerabilities, steps need to be taken right away to fix it. You must report everything and keep records of all your scans.

    You must also ensure that scans are in accordance with the Payment Card Industry Data Security Standards (PCIDSS). These scans must also be completed by a third-party company outside of your organization who is on the list of Approved Scanning Vendors (ASV). Your hosting company must comply with PCIDSS as well.

    3. Safeguard Policies and Information Privacy For companies who run their income tax business online where taxpayers provide all their personal information that is processed and stored they need to have these standards in place. You must follow guidelines that the government has set forth regarding a written information privacy policy as well as safeguards in place.

    You must also have proper accreditation and/or a license seal and a privacy seal. These can be acquired from a consumer protection vendor but that vendor must be IRS approved.

    4. Protection from Bulk Filing of Income Tax Returns that are Fraudulent This is also for companies who run their income tax business online. You must have proper technology that can successfully protect your website from bulk filings of income tax returns that are fraudulent. Without this, you cannot run your business.

    5. Domain Name Registration For your online income tax business, your domain name should not only be registered with a company that is in the United States but it should also be accredited by ICANN. You also can’t have a private domain name as it must be public and locked.

    6. Reporting If you have a security incident which can be anything from hacking to improper dispensing of information you must report it right away to the IRS. By right away that means the day it happened and no later. If your website is causing the issue then you must stop using and collecting any client information. Once the issue is successfully resolved you can resume website use.

    What can you do to help keep everything secure? Well, many businesses communicate primarily through email. Accounting firms and tax preparers can no longer pass any information back and forth with their clients. All details and information must pass through a secure client portal. Again, this is to help protect your business and your clients.

    A huge problem has been emails. Many companies send emails to clients every day. It’s not enough to just have encrypted emails, you have to have a client portal. If you are an accounting firm and you do not have a client portal it’s time to create one.

    You will find many companies out there who provide ready-made client portal software specifically for accounting firms and tax preparers.

    If you are looking for a simple solution to integrate into your website, a ready-made portal is a great solution and cost-effective. You can use a software development company like SDI to help you update your website to include this new client portal. The only issue with this is there is less flexibility if you want to customize anything. You have to use what the software has and you may have access to features that you don’t even need for your company.

    The other option is to create a custom portal for you and your clients. Creating a custom SaaS for your business has a lot of benefits. You will have the ability to customize features and functions exactly the way you want them. It can create a better user experience for both you and your clients. This option does take a little more time and money but you get exactly what you want. You should make sure that when you hire a software development company that they know how to follow the proper federal guidelines and regulations when implementing this.

    Key Features No matter which route you choose to go with, the main point is that you must have a client portal. Some of the key features you want to include are:

    1. Upload documents – Drag multiple documents and files at one time into the system. It should also support many different file formats and sizes.

    2. Organize – Create folders where you can easily house all your files.

    3. Tracking – The software should track everything that happens so you know who made the action, when they did it, and exactly what they did.

    4. E-signature – With one click you can sign any document to send out without the need to print, sign, and scan.

    5. Communication – You need a simple and very secure way to communicate not only with others within your company but also with the clients. Assign tasks to employees and partners as well.

    6. Permissions – Flexibility to give employees and even clients access to certain functions within the software or take them away.

    7. Encryption and Security – Bank and government level encryption is needed. All documents and communication must be completely secure.

    8. Review – Preview any documents in any format you wish.

    One thing to remember is that your clients have a lot to choose from when it comes to tax software and even apps. You want to ensure that you use or create something that is really easy to use. Taxes are no fun but your software could make it a little more pleasurable.

    There are so many options and features you can include into your portal beyond just these. If you haven’t already implemented a client portal for your accounting firm then it’s now time to do so. Even if you have one, it might be time to update it to match client demand and changes within the industry. If you want to learn more about which ready-made software is best for your accounting firm or create a custom software then contact Sakshi Sharma at 408.621.8481 or sakshi@sdi.la.